Privacy policy

Privacy Policy

Last updated: January 2026

Zenmist OÜ (“we,” “our,” or “us”) operates the Zenmist Kids store and website, including all related content, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following types of personal information:

Contact details

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order information

  • Products viewed

  • Items added to cart

  • Items purchased or returned

  • Order history

Payment information

  • Payment method

  • Transaction details

Note: We never store full credit card numbers. Payments are securely processed by trusted payment providers.

Account information (if applicable)

  • Username

  • Password

  • Saved preferences

Device and usage information

  • IP address

  • Browser type

  • Device identifiers

  • Pages visited

  • Interaction with the website

Communication data

  • Emails

  • Customer support messages

  • Feedback or inquiries

We collect this information directly from you, automatically through cookies, or via trusted service providers such as Shopify, payment providers, analytics partners, shipping carriers, and fulfillment partners.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Deliver products and services

  • Communicate about orders and updates

  • Improve our website and shopping experience

  • Prevent fraud and misuse

  • Comply with legal obligations

If you subscribe to marketing communications, you may receive occasional updates or offers. You can unsubscribe at any time.

We never sell your personal information.

3. Sharing of Information

To operate our store, we may share certain information with trusted third parties, including:

Shopify
Our e-commerce platform provider that powers the store and processes orders.

Payment providers
To securely process transactions.

Shipping partners and carriers
To deliver your order.

Fulfillment partners (including Printful)
Some products are made-to-order. In these cases, order details such as name, shipping address, and product information are shared with Printful to produce and ship the item.

Marketing and analytics services
To understand website usage and improve our services.

All service providers are required to handle your data securely and only for the purposes of providing services to Zenmist.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze website traffic and performance

  • Improve user experience

  • Personalize content and recommendations

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Retention and Security

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill orders

  • Comply with legal or accounting obligations

We use industry-standard security measures to protect personal data. However, no online transmission or storage system can be guaranteed to be completely secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections to your data

  • Request deletion of your data

  • Withdraw consent for certain uses

  • Object to data processing

  • Opt out of marketing communications

To exercise these rights, contact us at:

📧 info@zenmistkids.com

We may request identity verification before processing certain requests.

7. International Data Transfers

Zenmist operates internationally. Your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards, such as EU Standard Contractual Clauses, to ensure your data remains protected.

8. Children’s Privacy

Our store is intended for parents and guardians purchasing products for children.

We do not knowingly collect personal information directly from children under the age of 16. If you believe that a child has provided personal data to us, please contact us so we can remove the information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Updates will be posted on this page with a revised “Last updated” date.

10. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

Zenmist OÜ
📧 info@zenmistkids.com

📍 Zenmist OÜ
Ahtri tn 12
15551 Tallinn
Estonia